Full country list

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Supporting global customers, from Singapore

OTM is a Singapore-based testing laboratory. We support customers from Singapore and all parts of the world. Listed below are the countries and territories where our customers are from:

A-G

H-N

O-T

U-Z

  • Australia
  • Cambodia
  • Canada
  • China
  • Costa Rica
  • Egypt
  • France
  • Germany
  • Hong Kong
  • Hungary
  • India
  • Ireland
  • Japan
  • Korea
  • Malaysia
  • Mauritius
  • Netherland
  • New Zealand
  • Oman
  • Philippines
  • Qatar
  • Saudi Arabia
  • Singapore
  • South Africa
  • Sri Lanka
  • Taiwan
  • Tanzania
  • Thailand
  • Turkey
  • USA
  • Vietnam

Frequently asked questions (FAQs) from international customers

Q1. Do you welcome international customers?

Yes, around 40% of our customers are international customers, from various parts of the world as listed above.

Q2. How do we deliver samples to you?

Typical samples tested by us are light and small. Our customers use courier services, such as DHL, Fedex, and EMS, for sample delivery.

Q3. How do we make payment to you?

Most customers make payments to us by telegraphic transfer (bank transfer). We also accept Paypal payment (credit card payment).

Q4. How long does it take to get the results?

The standard lead time is 5 working days after the test samples are received by us.

Q5. How do you issue test reports?

We issue manually signed hardcopy reports and courier them to customers. We also scan the reports in PDF format and email them.

Q6. Do you allow customers to review draft reports?

Yes, we email draft reports to customers for their review of customer declared information, including client’s name/address and sample description.

Q7. Can the test samples be returned after testing?

Yes, we can arrange sample returning according to customers’ instructions.

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